Privacy Policy

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Address and location information
• Profile photos and personal descriptions
• Payment and billing information
• Background check information and documents
• Emergency contact information
• Information about your children (for parents) or caregiving experience (for caregivers)

Usage Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log files and analytics data
• Cookies and tracking technologies
• Location data (with your permission)

Communications

We may collect information from your communications with us and other users:

• Messages sent through our platform
• Customer support interactions
• Reviews and ratings
• Survey responses

We use the information we collect for various purposes, including:

• Providing and maintaining our Service
• Facilitating connections between parents and caregivers
• Processing payments and transactions
• Conducting background checks and safety verifications
• Communicating with you about our Service
• Personalizing your experience and improving our Service
• Ensuring safety and security of our platform
• Complying with legal obligations
• Sending promotional materials (with your consent)
• Analyzing usage trends and optimizing performance

We may share your information in the following circumstances:

With Other Users

• Profile information visible to potential matches
• Contact information for confirmed bookings
• Reviews and ratings you provide or receive

With Service Providers

• Payment processors for transaction handling
• Background check companies for safety verification
• Communication service providers for messaging
• Analytics and performance monitoring services

Legal Requirements

• When required by law or legal process
• To protect the rights and safety of our users
• To investigate potential violations of our Terms of Service
• In connection with a business transfer or acquisition

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and employee training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

When you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or safety purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your personal information in a portable format
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us analyze usage and improve our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Service.

Our Service is not intended for use by children under the age of 18, except as the subject of childcare services. We do not knowingly collect personal information from children under 18 for marketing or other commercial purposes.

Parents may provide information about their children as part of our childcare matching service. This information is used solely to facilitate appropriate caregiver matches and ensure child safety.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties. To exercise your CCPA rights, please contact us using the information below.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@getsidekicks.co
• Phone: (757) 529-8379
• Data Protection Officer: support@getsidekicks.co

We will respond to your inquiry within 30 days of receipt.